Q&A

For private individuals

Most frequently asked questions from individuals

How to get a card?Open or Close

AUTOHELP Card can be processed online, purchased from officialdistributor - in Minsk Tourist Information Centre, or received under localprograms (in partner organizations). Proceed card online
How to use the card in selling points?Open or Close

Show the card when purchasing before the bill is charged, becauseissued bills cannot be altered.
If the card is stolenOpen or Close

In the event of loss or damage a new card would not be given in returnfor the lost (damaged) one, unless otherwise provided by card issuing partner.
What are the discounts and who provides them?Open or Close

AUTOHELP Partner organizations list as well as provided discountsand bonuses can be found at www.mahc.by - program operator's website.
Do AUTOHELP discount sum up with partner discounts?Open or Close

На усмотрение торговой точки согласно внутреннему Положению о скидках. Вы можете уточнить эту информацию в каталоге на сайте www.mahc.by or contact discount offering company
Is card transfer to other individuals possible?Open or Close

Yes, the card can be used by other persons, if it is not a named(personalised) one or if any other conditions are provided by partner companies.
In case the discount was not providedOpen or Close

We always track faithful implementation of liabilities of our partnersand provision of discounts for cardholders. If you've been denied in discountprovision while using valid plastic card of program operator,you can demand an issuance of a check containing a nominal price of goods or services,sum you actually paid and a ground for refusal in discount provision. The form isavailable to download from the website. When one can contact AUTOHELP for further discussions on the issue bywriting at support@mahc.by.

For organizations

Most frequent questions from legal persons and sole proprietors

How to become AUTOHELP partner?Open or Close

Legal persons or individual entrepreneurs can join AUTOHELP systemby sending a request at the operator's website programs. Application would be considered in shortest terms.
Conditions for entry into systemOpen or Close

Conclusion of a treaty with system operator is imperative in for joiningthe program and for information about new member to be posted at the operator's website.A memeber has all rights to emit program cards (that is conducted by system operator and technologicalexecutor according to the request). Each member as a program partner and/or card emission client providesindividual discounts and preferences for cardholders.
What kind of responsibilities would I obtain after joining the system?Open or Close

Faithful implementation of the commitments and provision of timely informationto the operator (ALC “Mobil Auto Help Company” about all plannedchanges in the provision of services under the program.
How can I benefit from becoming a partner? Open or Close

- Attraction of new clients, customers including foreign visitors;

- Increase in sales;

- Organizational and informational support from program operator;

- Information about partners is posted on information resources of operating company;

- Efficient partnership, mutual promotion, implementation of projects and campaignstogether with program operator;

- Improved quality of customer service and modern opportunities for shopping;

- Rise in the loyalty of new and old customers;

- Multifunctionality of emmited cards improves attractivenessof this marketing tool.